Privacy Policy

We collect information that you provide directly to us when you create an account, install one of our Shopify apps, contact our support team, or otherwise interact with our services. This may include:

• Your name, email address, and contact details
• Your Shopify store name and URL
• Billing and payment information processed through Shopify
• Support requests and correspondence

We also collect certain information automatically when you use our services, including your IP address, browser type, operating system, referring URLs, and usage data related to how you interact with our applications.

We use the information we collect to:

• Provide, operate, and maintain our applications and services
• Process transactions and send related notifications
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to improve our products
• Send you technical notices, updates, and administrative messages
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: We share data with trusted third-party vendors who assist us in operating our services, such as hosting providers, analytics platforms, and payment processors. These providers are contractually obligated to protect your data.
• Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request.
• Business transfers: If MetricLabs is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: We may share your information for any other purpose with your explicit consent.

We use cookies and similar tracking technologies to collect and store certain information when you use our services. Cookies help us remember your preferences, understand how you interact with our applications, and improve your overall experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our services may not function properly without cookies.

We retain your personal information for as long as your account is active or as needed to provide you with our services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When you uninstall one of our Shopify apps, we will delete or anonymize your data within 30 days unless we are required by law to retain it for a longer period.

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your personal information
• The right to restrict or object to our processing of your data
• The right to data portability
• The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.